Shipping policy
At Capone, we're committed to delivering your order safely and as quickly as possible.
Processing Time
Orders are processed within 1–3 business days after payment has been confirmed.Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or new product launches, processing times may be slightly longer.
Shipping Times
South Africa
Standard Delivery: 2–5 business days
Remote Areas: 4–7 business days
Delivery times are estimates and may vary depending on your location and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Free Shipping is available on qualifying orders during selected promotions or when stated on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
Delivery Information
Please ensure that your shipping address and contact details are correct before completing your order. Capone cannot be held responsible for delays or failed deliveries due to incorrect information provided by the customer.
Failed Delivery Attempts
If a delivery cannot be completed after multiple attempts, the parcel may be returned to us. Additional shipping fees may apply to resend the package.
Lost or Damaged Parcels
If your parcel arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery (or the expected delivery date). We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team:
Email: info.caponeza@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)